Payment Policy

By accessing our services, you agree to abide by our Payment Policy. Please read it carefully before proceeding further.

Effective date: 6 August 2026

7 Day Money Back Period

We provide a 7-day money back guarantee on all Web Hosting packages with the following conditions:

• Refunds are limited to one per customer (i.e. multiple services don't qualify or multiple signups)
• Refunds exclude setup fee (Shared/WordPress Hosting $7.99)
• Refunds do not include the cost of additional services purchased, such as domain registration or migrations
• A written request must be submitted separately from the cancellation request within 7 days of cancellation
• Refunds are sent within 30 days of receiving the refund request
• Refunds are not granted to accounts closed for Terms of Service (TOS) or Acceptable Use Policy (AUP) violations

Domain Registrations/Renewals

All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end, we cannot process refunds for these transactions.

Late Invoices

We do NOT provide extensions on invoices here at CloudPawa.

All invoices should be paid on the DUE DATE. We do have a 5-day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subject to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 15 days are subject to account termination.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated, ALL data including backups will be scrubbed from our servers. Once the account is terminated, there is no recovering the data.

Promotional Pricing

Our web hosting and WordPress hosting packages are discounted for first-time customers.

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months).

On our website, prices are displayed reflecting the best possible rate.

Please review our Terms of Service: https://cloudpawa.com/legal/terms-of-services

And our Acceptable Use Policy: https://cloudpawa.com/legal/acceptable-use-policy